Spa Etiquette and Policies
Here at Glow, we try to make sure everyone feels important and valued but in order to do that we have a few policies for all to follow. Please read them carefully.
Please arrive on time or no more than 5 minutes prior to your appointment (unless otherwise instructed). Your time is booked specifically for you. Arriving late will interfere with your treatment time, resulting in a less effective treatment. Guests more than 15 minutes late will be considered a “no show” and your appointment will need to be rescheduled. Please refer to our no show/cancellation policy.
A $25 (or 50% of services) deposit will be required at the time of booking. You will have until the end of the day to pay, either by coming in or via e-transfer. Deposits not paid will result in appointment being cancelled. Deposits are non-refundable and will go towards the cost of your service. Deposits are forfeit should you not show up for your appointment or fail to reschedule in enough time
We require a minimum of 24 hours notice* in the event an appointment needs to be cancelled or rescheduled. A 50% fee will apply in the event advance notice is not given. This fee is to be paid prior to any other appointments being made. Your deposit will also be forfeit.
No Shows will require a fee of 100% of the original appointment to be paid before any other appointments will be booked. Your deposit will be forfeit.
*In the case of sickness the 24 hours notice will be waived. Failure to show up without notice will still forfeit your deposit and the fee will apply.
For the comfort and relaxation of our guests, children are not permitted in the spa unless they are receiving a service.
Parking is available on the side street (3rd) and in front of the building on Patrick Ave. The Parking lot in the back is not for guest use.
Please do not come in if you are feeling unwell. We will gladly re-book your appointment. All guests are asked to wear masks while in the building.